Following complaints from customers of the city centre Post Office, councillors Tim Bick and Colin Rosenstiel called a summit with the local area manager.
Cllrs Bick and Rosenstiel drew up a list of action points for the Post Office and urged officials to tackle them within three months.
As a regular customer of the branch, Andrea Reiner shares concerns about the provision there.
She said, “customers like me have complained that the branch is too small and too crowded for a city the size of Cambridge.”
“Colin and Tim had a constructive meeting and I look forward to seeing progress over the next 3 months.”